Terms & Policies

1. Introduction

QuantumGridWorks ("we," "our," or "us"), located at 1123, Gothersgade 35, Copenhagen, Denmark, is committed to protecting your personal data in accordance with the European Union General Data Protection Regulation (EU GDPR) 2016/679 and applicable Danish data protection legislation.

2. Data Controller

The data controller responsible for your personal data is QuantumGridWorks, 1123, Gothersgade 35, Copenhagen, Denmark. You may contact us regarding data protection matters at [email protected] or by calling +45 42 83 15 04.

3. Data We Collect

We may collect and process the following categories of personal data:

• Identity data: full name, company name, job title.
• Contact data: email address, phone number, postal address.
• Technical data: IP address, browser type and version, operating system, device type, and usage data collected through cookies and analytics tools.
• Project data: information you voluntarily provide regarding your business requirements, project specifications, and communication preferences.

4. Legal Basis for Processing

We process your personal data on the following legal bases:

• Consent (Article 6(1)(a) GDPR): Where you have given explicit consent for specific processing purposes, such as receiving marketing communications.
• Contractual necessity (Article 6(1)(b) GDPR): Where processing is necessary for the performance of a contract to which you are a party, or to take steps at your request before entering into a contract.
• Legitimate interest (Article 6(1)(f) GDPR): Where processing is necessary for our legitimate interests, such as improving our services, preventing fraud, and ensuring network security.
• Legal obligation (Article 6(1)(c) GDPR): Where processing is necessary for compliance with a legal obligation to which we are subject.

5. How We Use Your Data

We use your personal data for the following purposes:

• To respond to your inquiries and provide requested information about our services.
• To perform obligations arising from any contract entered into between you and QuantumGridWorks.
• To improve our website, services, and user experience.
• To send marketing communications where you have opted in to receive them.
• To comply with legal and regulatory obligations.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Project-related data is retained for a period of 36 months following the completion of the relevant project or the termination of the business relationship, whichever occurs later.

7. Data Sharing

We do not sell your personal data. We may share your data with trusted third-party service providers who assist us in operating our business, including hosting providers, payment processors, and analytics tools. All third-party processors are contractually bound to protect your data in accordance with GDPR requirements.

8. International Transfers

Where we transfer personal data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the European Commission, to protect your data during transfer.

9. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may request correction of inaccurate or incomplete data.
• Right to erasure: You may request deletion of your data where there is no compelling reason for continued processing.
• Right to restrict processing: You may request limitation of processing in certain circumstances.
• Right to data portability: You may request your data in a structured, commonly used, machine-readable format.
• Right to object: You may object to processing based on legitimate interests or for direct marketing purposes.
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of processing prior to withdrawal.

10. Contact for Data Protection Inquiries

To exercise any of your rights or to raise a concern, contact QuantumGridWorks at [email protected] or write to: QuantumGridWorks, 1123, Gothersgade 35, Copenhagen, Denmark. If you are not satisfied with our response, you have the right to lodge a complaint with the Danish Data Protection Agency (Datatilsynet).

1. What Are Cookies

Cookies are small text files placed on your device when you visit our website. They are widely used to make websites function correctly, improve user experience, and provide analytical information to website operators.

2. Cookies We Use

QuantumGridWorks uses the following categories of cookies:

• Strictly Necessary Cookies: These cookies are essential for the website to function. They enable core features such as session management, security, and cookie consent preferences. Without these cookies, services you have requested cannot be provided.
• Analytics Cookies: These cookies collect information about how visitors use our website, such as which pages are visited most often. All data collected is aggregated and therefore anonymous. These cookies are only used to improve how the website works.
• Preference Cookies: These cookies allow the website to remember choices you make, such as your language preference or region, to provide enhanced and personalized features.

3. Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or accept cookies, delete existing cookies, and set preferences for certain websites. Please note that disabling strictly necessary cookies may affect the functionality of this website.

4. Consent

In compliance with EU GDPR and the ePrivacy Directive, we only place non-essential cookies on your device after you have provided explicit consent through our cookie consent banner. You may withdraw your consent at any time by adjusting your cookie preferences or by contacting QuantumGridWorks at 1123, Gothersgade 35, Copenhagen, Denmark, or at [email protected].

5. Updates to This Policy

We may update this Cookies Policy from time to time to reflect changes in technology, legislation, or our operations. Any updates will be posted on this page with a revised date.

1. Scope

This Refund Policy applies to all services provided by QuantumGridWorks, registered at 1123, Gothersgade 35, Copenhagen, Denmark. It governs the terms under which refunds may be requested and processed for services rendered.

2. Project Deposits

All projects require an initial deposit before work commences. This deposit is non-refundable once work has begun, as it covers initial planning, research, and resource allocation undertaken by QuantumGridWorks on your behalf.

3. Milestone-Based Refunds

For projects structured around milestones, refunds are evaluated based on the following criteria:

• If a project is cancelled before a milestone deliverable has been completed, any payments made for that unfinished milestone may be partially refunded, less the value of work already performed.
• If a project is cancelled after delivery of a milestone, no refund is available for that milestone, as the deliverable has been fulfilled.
• All refund requests must be submitted in writing to [email protected] within 14 calendar days of the relevant invoice date.

4. Completed Work

No refund is available for work that has been fully delivered, reviewed, and accepted by the client. Acceptance is deemed to occur when the client provides written confirmation or when 14 calendar days have elapsed following delivery without a written objection.

5. Disputes

If a dispute arises regarding the quality of delivered work, QuantumGridWorks will engage in good-faith discussions to resolve the matter. Where a resolution cannot be reached, the dispute shall be subject to the jurisdiction of the courts of Copenhagen, Denmark, in accordance with applicable Danish law.

6. Statutory Rights

This Refund Policy does not affect your statutory rights under Danish consumer protection law or the EU Consumer Rights Directive (2011/83/EU), where applicable.

1. Agreement

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and QuantumGridWorks ("we," "our," or "us"), located at 1123, Gothersgade 35, Copenhagen, Denmark. By engaging our services, you agree to be bound by these Terms.

2. Scope of Services

The scope of services to be provided by QuantumGridWorks is defined in the individual project proposal or statement of work ("SOW") agreed upon by both parties. Any changes to the agreed scope must be documented in a written change order signed by both parties.

3. Payment Terms

• Invoices are issued according to the payment schedule specified in the relevant SOW.
• Payment is due within 14 calendar days of invoice date unless otherwise agreed in writing.
• Late payments may incur interest at a rate of 1.5% per month, in accordance with applicable Danish law.
• All quoted prices are exclusive of VAT, which will be added at the prevailing rate where applicable.

4. Intellectual Property

• Upon full payment, all intellectual property rights in the final deliverables are assigned to the Client, except for any pre-existing materials, third-party components, or open-source software incorporated into the work.
• QuantumGridWorks retains the right to display completed work in its portfolio and marketing materials unless the Client objects in writing prior to project commencement.
• Any pre-existing intellectual property used in the project remains the property of its original owner and is licensed to the Client for the duration of the project engagement.

5. Confidentiality

Both parties agree to maintain the confidentiality of any proprietary or sensitive information shared during the course of the engagement. This obligation survives the termination of these Terms for a period of 24 months.

6. Limitation of Liability

To the maximum extent permitted by applicable law, QuantumGridWorks shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to the services provided. Our total aggregate liability under any engagement shall not exceed the total fees paid by the Client for the specific project giving rise to the claim.

7. Termination

• Either party may terminate the agreement with 30 calendar days' written notice.
• In the event of termination, the Client shall pay for all work completed up to the date of termination.
• QuantumGridWorks shall deliver all completed work and materials to the Client upon receipt of payment for completed milestones.

8. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Denmark. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Copenhagen, Denmark.

9. Contact

For questions regarding these Terms, contact QuantumGridWorks at [email protected], +45 42 83 15 04, or 1123, Gothersgade 35, Copenhagen, Denmark.